In the event that the tracking information indicates delivery, but you're unable to locate your package:
- Please allow a 48-hour grace period. On rare occasions, packages may be marked as delivered up to 48 hours in advance of their actual arrival. Please be aware that certain carriers may deliver packages as late as 10 PM.
- Check for any notices of attempted delivery.
- Consult with your family members and/or neighbors to see if the package was received on your behalf.
- If applicable, reach out to your leasing office, front desk, or package locker for assistance.
- Conduct a thorough search of the delivery location to determine if the package was securely stored or hidden.
If the package is still not found, please contact the carrier directly to report the missing package and to ask if they can provide additional details regarding where the package was left. If the package still cannot be located, please contact our Client Care team at uk.support@ulikeglobal.com so that we can check the status of your package. Please note, Client Care must be notified of missing or lost packages within 7 calendar days of your order being marked as delivered.
Note: Ulike monitors and logs all claims of lost, missing, wrong, and/or damaged items. Lost, missing, and wrong/ damaged items must be reported within 7 calendar days upon the order being marked as delivered. Pictures must be submitted for wrong/damaged items. Ulike reserves the right to limit and/or deny the reshipment and/or refunding of an order/ item in all instances. In the instance a courtesy reshipment is issued, the reshipment order is ineligible for return and/or refund.